Cogent Mobile vCRM

Why Cogent

Mobile Productivity

User Centric Focus

Resources

ROI Calculator

For enterprise
Cogent vCRM provides a voice interactive mobile application, that allows CRM to be leveraged in a manner where mobility and functionality are suited for the on-the-go professional

FAQ's

How to Download?

We are currently in private Beta for iPhone and iPad. If interested in participating in our private Beta please register by clicking Register Now below. Once launched, our app will be available for download directly from our website. It will also be available for download in smartphone app stores.
Who can register?

Anyone leveraging any of the supported CRM applications can use Cogent vCRM. We currently support Salesforce.com. The technology is designed as a productivity enhancment application for on-the-go sales and field service professionals. Depending on the size of your sales organization you can select the appropriate account type, ranging from Basic to Enteprise.
How to Register?

Simply create a user account by registering on our website (Register Now). Once completed, you can download and install the appropriate Cogent vCRM app on your mobile device.
How to Install?

The app is self installing after it has been downloaded. You will be prompted for set-up information during the install, particularly your username and password. The username is your email address you provided when you registered on the Cogent website, and the password which you provided at the confirmation of your registration. It is recommended that you save the username and password to your device in order to enable automatic aunthentication when you are using the app.
Is there a Free-Trial period?

Our Basic product is available as a free download and there is no charge or payment required. For the advanced functionality, we recommend that you select the Profesisonal or Enterprise versions. The additional benefits are outlined on our Pricing page.
What is the best way for an Enterprise customer sign-up?

To expedite your Enterprise account creation and onboarding of your entire sales organization, it is recommended that a primary PoC contact us directly at sales@cogentmobile.com. We can help streamline on-boarding of user accounts and make sure your CRM data is represented in our application.

Do I need to install anything on my mobile phone or my computer?

You do not need to install anything on your computer for Cogent to work. All you need to do is register to create your Cogent Mobile account and then simply download and install the appropriate version of Cogent vCRM for your supported mobile device.
How are updates and upgrades handled?

Updates and upgrades are handled through the Cogent vCRM app on your mobile device. When an update or upgrade is required, the app will prompt you for permission to install the latest update or upgrade.
Which CRMs are currently supported?

We support all current versions of Salesforce.com applications. There are plans to also support Microsoft Dynamics, Oracle and SAP.
How is my data kept up-to-date?

Because you are authenticating directly with the Salesforce.com API, your data is your data and it is as current as of the last time you logged-in and updated information. Cogent only acts as a middle tier transaction service layer.
How secure is my data?

The Cogent vCRM application is very secure. We require user authentication in order to access your CRM account information. All customer transactions between the mobile app and the servers are transmitted via https and for additional security are 256-Bit AES encrypted.
Is any of my data stored on Cogent vCRM server?

Your data is not stored on our servers. During some instances when you are making complex requests information will be stored locally in the flash memory of the mobile app. For performance reasons, there may be instances where we may need to index the configuration and frequently used functionality on your mobile application. At the onset of the installation process on your mobile device, we will ask for your permission for this indexing to take place. For any further questions about your information and privacy, please refer to our privacy policy.
Do I have to enter my password every time?

No, you do not have to enter your password every time. Once you install the Cogent vCRM application on your mobile device, you will be prompted to logon to your CRM application and additional applications. At this point you will have the option to save your password within the mobile application.
Can you customize Cogent vCRM for us?

We welcome inquiries for custom vCRM implementations. Please email our sales department with your requirement and someone will get back to you to discuss details and pricing.

Is there a setup fee for Cogent?

No. There is no setup fee for any of our plans. You can download the Basic Cogent Mobile app for your device and you are off and running. You can upgrade to a Professional or Enterprise plan at any time, at which point you would be have to pay the associated plan fee.
Do I need a credit card to sign up?

No, we do not require a credit card to sign up and use the Basic plan. If you are purchasing the Professional or Enterprise app, we accept Visa, MasterCard, and American Express.
Can I cancel my account at any time?

Yes. Although we would hate to see you go, you can cancel your account from your account control panel.
Can I change my plan later on?

Absolutely! You can upgrade or downgrade your plan at any time with no additional handling charges.
Are custom plans available?

Yes. Please contact us (647)340-5194 or email us at sales@cogentmobile.com. We can put together a comprehensive quote that fits your organization's needs.

Why Cogent
Products
Partners
About Us
News and Press
Investor Relations

NEWS & PRESS
Cogent Mobile a Finalist in MIT Sloan CIO Symposium Innovation Showcase
April 23, 2012. Cogent Mobile today announced it has been selected as a finalist in the MIT Sloan CIO Symposium Innovation Showcase (http://mitcio.com). The Innovation Showcase highlights ten early stage companies that provide cutting-edge technology and offer new levels of value and advancements to enterprise IT.
»Read More